GTC Management (UK) Ltd – Complaints Procedure

At GTC Management (UK) Ltd, we pride ourselves on the level of service that we provide to our clients.

If you are dissatisfied with our service and wish to make a complaint, the easiest way to do this is by emailing complaints@gtcmanagement.co.uk. Alternatively, please call the office on 08448267211 or write to GTC Management (UK) Ltd, 46 Leven Avenue, Winsford, Cheshire, CW7 3TA.

Upon receipt of your complaint, GTC will respond within 5 working days acknowledging the issue and providing an initial response. GTC will provide details of our resolution time on this response which GTC would expect to be within 10 working days of the complaint being raised.

If you are unhappy with the outcome of the complaint or wish to escalate this further, please contact Dan Joy on 01616698451 or email dan.joy@gtcmanagement.co.uk.

GTC endeavour to resolve all complaints directly with clients but if the outcome of your complaint is still not satisfactory, this can be escalated to Ombudsman Services. GTC will issue a letter of deadlock letter confirming our stance on the complaint and that we are unable to escalate further our side. Ombudsman Services is a free and impartial service which allows for you to escalate a complaint if no resolution can be found or the complaint has been ongoing for 8 weeks.

An Ombudsman Services complaint can be raised by contacting them on any of the below platforms;

Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

Phone: 0330 440 1624

Email: enquiry@ombudsman-services.org

Website: https://www.ombudsman-services.org/